Surfshark provides a suite of privacy and cybersecurity services, including Virtual Private Network (VPN) solutions, designed to protect users' online activities. By using Surfshark's services, users agree to abide by the terms outlined in their Terms of Service, which cover service usage, payment policies, user responsibilities, and more.
Services Offered
Surfshark offers various services aimed at enhancing online privacy and security:
VPN Services: Encrypts internet traffic to protect user data and privacy.
Dedicated IP: Provides users with a unique IP address; an anonymous option is available to enhance privacy.
Additional Features: Includes tools like antivirus protection, ad blockers, and identity protection services.
Surfshark maintains a strict no-logs policy, ensuring that user activity is not tracked or stored. Minimal data is collected solely for service provision and maintenance.
Payment, Renewal, and Refund Policies
Automatic Renewal: Subscriptions renew automatically at the end of each billing cycle. Users can disable this feature at any time through their account settings.
Refund Policy: Surfshark offers a 30-day money-back guarantee for most services. Exceptions include purchases made via certain resellers, prepaid cards, or specific features like anonymous Dedicated IP and Alternative ID services.
Payment Processing: Transactions are handled by Surfshark's own processing entities, with assistance from third-party providers. Taxes may be applied based on the user's location.
Prohibited Activities
Users are prohibited from engaging in activities that violate laws or infringe upon the rights of others while using Surfshark's services. This includes, but is not limited to:
Engaging in illegal activities or transmitting unlawful content.
Using the services for unauthorized reselling or commercial purposes.
Attempting to interfere with or disrupt the integrity or performance of the services.
Violating intellectual property rights.
Surfshark reserves the right to suspend or terminate accounts that violate these terms.
Fair Usage Policy
While Surfshark allows unlimited simultaneous connections, excessive use that negatively impacts service quality for other users may be restricted. The Antivirus service permits up to five simultaneous connections per account. The Alternative ID service has specific usage limitations to ensure personal and private use.
Legal Jurisdiction
Surfshark's Terms of Service are governed by the laws of the British Virgin Islands. Users agree to resolve any disputes under this jurisdiction, unless mandatory laws of their country of residence provide otherwise.